Privacy and Information Handling Policy (Based on Australian Requirements)

This policy outlines how Tesco Skips (owner of tescoskips.au) fulfills its obligations under Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing personal information. We are committed to protecting individual privacy and ensuring transparency in our data handling practices.

1. Open and Transparent Management of Personal Information (APP 1)

  • Tesco Skips is committed to managing personal information in an open and transparent manner.
  • This Privacy Policy serves as our APP Privacy Policy and is clearly expressed and up-to-date. It will be freely available and easy to find on our website, tescoskips.au.
  • It includes details about the types of personal information we collect, how and why we collect it, how it’s used and disclosed, how individuals can access and correct their information, and how they can lodge a complaint about our information handling.

2. Anonymity and Pseudonymity (APP 2)

  • Wherever it’s lawful and practicable, we offer individuals the option of not identifying themselves or of using a pseudonym when interacting with tescoskips.au.
  • Example: If a user wishes to inquire about general skip bin services without needing a quote or booking, they won’t be asked for personal information. However, to make a booking or contact us directly, identification is necessary.

3. Collection of Solicited Personal Information (APP 3)

  • We only collect personal information if it is reasonably necessary for one or more of our functions or activities (e.g., processing your skip bin order, sending you a requested newsletter).
  • Personal information must be collected by lawful and fair means.
  • Wherever it’s reasonable and practicable, we collect personal information directly from the individual. If we receive information from third parties, the same protections will apply.
  • Example: When you request a quote for a skip bin, we collect your address for delivery and your phone number to coordinate. This information is directly relevant to providing the service.

4. Dealing with Unsolicited Personal Information (APP 4)

  • If we receive unsolicited personal information (information we didn’t ask for and which wasn’t necessary for our functions), we will determine whether we could have lawfully collected it.
  • If the information isn’t necessary for our functions and we couldn’t have legally collected it, we will destroy or de-identify it as soon as practicable, provided it is lawful and reasonable to do so.

5. Notification of the Collection of Personal Information (APP 5)

  • At the time of collecting personal information, or as soon as practicable afterwards, we will notify you about:
    • Our identity and contact details.
    • The fact that we are collecting personal information and the circumstances of collection.
    • The purposes for which we collect the personal information.
    • The consequences if the personal information isn’t collected.
    • Third parties to whom we may disclose the personal information (e.g., payment providers, logistics companies if applicable).
    • How you can access the information and seek its correction.
    • How you can lodge a complaint about a privacy breach and how we will deal with it.
    • Whether we are likely to disclose the personal information to overseas recipients, and if practicable, the countries in which those recipients are located.

6. Use or Disclosure of Personal Information (APP 6)

  • We will only use or disclose your personal information for the primary purpose for which it was collected (e.g., to process your skip bin booking).
  • We may use or disclose your personal information for a secondary purpose if:
    • You have consented to the use or disclosure.
    • You would reasonably expect us to use or disclose the information for that secondary purpose, and it is directly related to the primary purpose (in the case of sensitive information, it must be directly related).
    • It is required or authorized by law.
    • It is necessary for the prevention, detection, investigation, or prosecution of a serious offense.
    • It is necessary to take action in relation to suspected unlawful activity or serious misconduct.
    • It is necessary for the preparation for, or conduct of, proceedings before a court or tribunal.
    • It is for a direct marketing activity where the conditions of APP 7 (see below) are met.

7. Direct Marketing (APP 7)

  • We will not use or disclose personal information for direct marketing purposes unless:
    • You have consented to the use or disclosure for this purpose.
    • You would reasonably expect to receive direct marketing communications from us, and we have provided you with a simple mechanism to opt out of future communications.
    • (If applicable) If we collect the information from a third party, or if we have not notified you about the collection of personal information, we will only use or disclose the information for direct marketing if you have consented or it is impracticable to obtain your consent.
  • Every direct marketing communication will include a simple way to opt out.
  • Example: If you subscribe to our newsletter, we will use your email to send you offers and news. Each email will include an unsubscribe link.

8. Cross-Border Disclosure of Personal Information (APP 8)

  • Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient complies with the APPs, unless:
    • We are required or authorized by an Australian law or an order of an Australian court/tribunal.
    • We have obtained your express consent, and we have informed you that we will not apply the requirement to ensure APP compliance.
    • The disclosure is necessary for the purposes of APP 6 (use or disclosure of personal information) and the recipient is subject to a law or scheme similar to Australia’s Privacy Act.
  • Example: If we use a cloud storage provider outside Australia, we will ensure their privacy policies meet APP standards, or we will obtain your informed consent if they don’t fully comply.

9. Adoption, Use, or Disclosure of Government-Related Identifiers (APP 9)

  • We will not adopt, use, or disclose a government-related identifier (e.g., driver’s license number, passport number) as our own identifier, unless required or authorized by law.

10. Quality of Personal Information (APP 10)

  • We will take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant for the purpose of its use or disclosure.
  • Example: We encourage you to keep your contact information updated in your tescoskips.au account, and you can contact us to request corrections.

11. Security of Personal Information (APP 11)

  • We will implement reasonable administrative, technical, and physical safeguards to protect the personal information we hold from:
    • Misuse, interference, and loss.
    • Unauthorized access, modification, or disclosure.
  • If we no longer need the personal information for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will destroy or de-identify it securely.
  • Notifiable Data Breaches scheme: If a data breach involving personal information is likely to result in serious harm to one or more individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

12. Access to Personal Information (APP 12)

  • You have the right to request access to the personal information we hold about you.
  • We will provide access unless an exception applies (e.g., if giving access would be unreasonable, if access would compromise the privacy of others, if access would reveal information about a commercially sensitive decision-making process, etc.).
  • Access will be provided in a timely manner and in the form requested, where reasonable and practicable. We may charge a reasonable fee for providing access, which will not exceed the cost of providing the access.

13. Correction of Personal Information (APP 13)

  • If we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, or if you request us to correct your information, we will take reasonable steps to correct it.
  • If we correct your information, and you request it, we will take reasonable steps to notify any other entity to whom we previously disclosed the incorrect information about the correction.
  • If we refuse to correct the information, we will provide you with the reasons for our refusal and inform you about the complaint mechanisms available to you.

Contact and Complaints

If you have any questions about this Privacy Policy, your rights, or wish to lodge a complaint about how we have handled your personal information, you can contact us via:

  • Email: the8thskil@hotmail.com

We will investigate all complaints and respond to you within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).